We had a WONDERFUL experience on the harbor cruise. Our guide was fun and entertaining (even if we don't speak German). He gave us the QR code to read up on the sites in our home language (English) and we toured more sites than we originally thought. The reception person at the check in site was also very kind, helpful and directed us on where we needed to be. Would absolutely take this cruise again and highly recommend it to others traveling.
Captain had a good sense of humor and obviously knowledgeable as he talked alot. Unfortunately we presumed it had audio assistance. And even though we said we spoke English no one mentioned that the tour was a spoken one all in German so didn't understand any of it. 🤣 would've been nice to have been offered an English speaking one, but our fault for booking the wrong tour
The trip was overall okay, but, unfortunately, I had booked a cruise with english descritption of the landscape but it was only possible in german and with no headphones.
Easy to find the boat tour provider. Super-friendly people on the boat and a super-friendly guide.
It is a good way to see Hamburg from a different perspective. We attended on a relatively mild and sunny day, which allowed us to take our seats on the outside terrace of the ship, from which we were able to take some very nice photographs. Contrary to the description, we were not given any audio guides in languages other than German, but since this was not our first visit to the city, it was fine anyway. Good experience, I would recommend it.
We really enjoyed the tour through the harbor and the Speicherstadt. Captain Markus gave us a lot of interesting information in an amusing and entertaining way. We also liked the fact that we were able to sit outside in the back of the boat despite the cold and damp weather. You can find a few drawn impressions of me on Instagram under heweneca. I've also tagged you there.
No audio guide. Overcrowded boat. You had to walk 10 minutes to reach the boat from the meeting point at the docks. The description of the cruise on the website is not clear enough.
The witty and technically interesting explanations by Captain Max.
Good and funny guide, saw a lot, learned a lot, great experience⭐️
Inclusions
Exclusions
Skipper Kai always has a quick wit on his lips and can say something about everything going on in the harbor. Don't even get us started on Omar, the most sought-after young man west of the Elbe... You have to experience it live.
Great explanations about the harbor!!! Brought across wittily!!!
The trip was very entertaining. I would book this trip again with my partner.
The presenter was very funny and you learned a lot about the city
The round was probably standard. The crew made it an experience. The waiters were very friendly and attentive. But the highlight was definitely our "tour guide". It was information and entertainment at its best. Or was there also some sailor's yarn involved???? 🤔😉😊
The lights tour with a trip through the Speicherstadt took place WITHOUT the Speicherstadt. The reason given was the flood. Certainly correct, but then the question arises as to why this is offered if it cannot take place. The organizer can check in advance whether it is high tide or not. As a customer, this should not be my job.
Speakers slightly too loud
Good experience, friendly staff & humourous commentary!
As the supervisor of a small youth group, I didn't realize when I booked that it was already dark at that time. One thing to criticize is that there was a poor connection at the rear, more loudspeakers in the rear area would be an advantage. Otherwise everything was fine.
Very interesting tour of the port. I had booked a tour with English translation, but unfortunately we didn't get it.
The tour was very interesting, but in the pictures it looked like there were more lights - a bit more "romantic". Unfortunately, we only saw the shore of the harbor and a few container/freight ships, which was still interesting and worth seeing.
Super ride! Interesting and live commentary the whole time!
Great explanations and atmosphere. Super friendly crew. Impressive what you get to see.
Inclusions
1 to 1.5-hour Hamburg Harbor or Speicherstadt cruise (based on option selected)
Live commentary in German
Boarding on a barge (as per option selected)
Exclusions
We had a WONDERFUL experience on the harbor cruise. Our guide was fun and entertaining (even if we don't speak German). He gave us the QR code to read up on the sites in our home language (English) and we toured more sites than we originally thought. The reception person at the check in site was also very kind, helpful and directed us on where we needed to be. Would absolutely take this cruise again and highly recommend it to others traveling.
The guide communicated his extensive knowledge very cheerfully, so that it was very entertaining to listen. He was very keen to take a personal approach.
The trip was overall okay, but, unfortunately, I had booked a cruise with english descritption of the landscape but it was only possible in german and with no headphones.
It is a good way to see Hamburg from a different perspective. We attended on a relatively mild and sunny day, which allowed us to take our seats on the outside terrace of the ship, from which we were able to take some very nice photographs. Contrary to the description, we were not given any audio guides in languages other than German, but since this was not our first visit to the city, it was fine anyway. Good experience, I would recommend it.
The leader Michael Unfortunately no concert hall tour.
The witty and technically interesting explanations by Captain Max.
Very competent guide, well explained and very clearly spoken.
The guide made the tour very clear and lively. It was very easy to listen to him. (Klaus.)
The harbor tour was very good in itself, but the Speicherstadt was neither visited nor was anything said about it. False advertising.
That I was able to get in at all.
Nothing. Waste of time and money. Tour boat in delapidated condition. Uncomfortable benches. Cigarette smoke from open air section at rear and diesel engine fumes permeated forward into closed cabin. Tour only in German (no English). Tour did not go to Speicherstadt district as advertised, only main harbor.
There were no audio guides, although it was advertised when we bought the tickets
The tour guide Christa was very nice and gave us a lot of interesting background knowledge about the ElPhi.
Inclusions Elbphilharmonie Plaza Guided Tour
1-hour guided tour of Elbphilharmonie Plaza
Skip-the-line entry to the Plaza
German or English-speaking guide
Pick-up at Baumwall metro station
Hamburg Harbor Cruise
1-hour harbor cruise in Hamburg
Live commentary in German
Audio guide in English, French, Spanish, Italian, Chinese, and Russian
Boarding on a Barge or passenger ship
Exclusions Elbphilharmonie Plaza Guided Tour
Hamburg Harbor Cruise
Headset
Beverages (Can be purchased on board)
Elbphilharmonie Plaza Guided Tour
Hamburg Harbor Cruise
We really enjoyed the tour through the harbor and the Speicherstadt. Captain Markus gave us a lot of interesting information in an amusing and entertaining way. We also liked the fact that we were able to sit outside in the back of the boat despite the cold and damp weather. You can find a few drawn impressions of me on Instagram under heweneca. I've also tagged you there.
I explicitely chose this trip because of the audio guide in English. There was NO AUDIO GUIDE provided. The guide then said, that he would speak German, because "you know, there are german people here". He meant this as a joke, but I did not find it funny. He repeated a small percentage of the information in English during the tour. At the end of the tour the crew requested tip agressively, stating how much they want per person, and pushed the dish in which they collected the money to people's face during the disambarkation. Fully unacceptable.
The explanations of the individual sights were really great.
Beautiful and comprehensive tour of Hamburg's old and modern port. Good guide.
The river cruise was great, a complete tour of the best areas of Hamburg. As a point of improvement to point out that in the reservation it is indicated that there are audio guides in several languages, but once on the boat no one offered them, and the experience would be great to be able to understand the explanations of the captain.
The captain of the barge was world class. Great and very entertaining
The guide provides interesting and humorous explanations.
Need english audio guide. We specificly bought it for that. But it was not available or introduced in any way.
No one was at the listed meeting point by Überseebrucke. Luckily, we found the ship on our own in time, but the information given was incorrect. Also, the staff made no effort to provide the audio guide for non-German speakers. They immediately began the tour in German and I was not given instructions for how to access English audio until I asked - about halfway through the tour. Aside from these logistic issues, the tour itself was nice.
Great trip, super nice and informative captain! Highly recommended!
Nice tour with lots of information. The signposting to the moorings could be better
As everyone said in the comments, it's not at all clear where the meeting place is. You could assume that you have to wait on the pontoon by the 'get your guide' flags and that the captain will pick you up (you don't really need to be 30 min before). No one gave us the audio guide in English. I had to interrupt the guide in his explanations for him to tell me (in a not very courteous way, as if it was obvious) that we had to download an application. You could put explanations on the tables with a QR code. But I suppose that's for people who book directly with 'get your guide'. Incidentally, this audio guide isn't very extensive and seemed much less than the German guide's commentary.
There was no marked meeting point for this tour, we showed up 25 minutes early and no one was there. We had to ask inside a shop. English audio guide was offered, we were pointed to the boat by the captain and there was no opportunity to get information about audio guide as we tried to get seats for our family together. The boat was very worn down. There were toilets on board, however no other amenities. No options for drinkable water. Overall we saw the harbour, but had to google what we were looking at and wished we would have booked a different company. The tour was also late arriving back. This was hugely overpriced and not recommended for English speaking folks.
No audio guide and only German. No signs at the port to find boarding
Inclusions
1.5-hour Hamburg Harbor cruise
Live commentary in German
Audio guide app in English, French, Spanish, Italian, Chinese & Russian
The whole package was outstanding! I liked the Alster tour best.
Inclusions
Valid for 1 day
Unlimited hop-on hop-off access
Audio guide in 11 languages
Sightseeing map
Headphones
1-hour Harbor Cruise (optional)
1-hour Alster Lake Cruise
Line A
Mon to Thu
Fri to Sun, Public & Bank Holidays
Please click here for a detailed route map and its boarding points & click here to see the winter timetable from 1 February to 29 March 2024.
Harbor Cruise
Apr to Oct
Nov to Mar
Alster Lake Cruise
The tour guide was very knowledgeable and was able to tell us a lot about the Elbphilharmonie. It was very hot in Hamburg on July 2. He felt us 90% in shady places where you could stand it. It was really very interesting and it is worth visiting the Elbphilharmonie even without a concert.
Only after another email request did I receive the tickets for the harbor tour and the meeting point for the guided tour of the Philharmonie! It really disrupted my stay in Hamburg and caused stress and relationship trouble
We had the guided tour to the Elphi with Klaus on 03.03.2025. There were only four of us with another couple. We learned a lot about the Elphi and Klaus had many more tips for our stay in Hamburg. It was great fun. We hope that many more visitors to the Elphi will be guided just as well by the very likeable Klaus. A big thank you to him. We also enjoyed the subsequent harbor tour. The captain was very relaxed with his jokes. The day was absolutely to our taste. Thank you very much.
The Elfi tour with Klaus was very pleasant and informative. The harbor tour was impressive and the "chatter" on the Hamburg was entertaining.
The tour with KLAUS was very interesting and entertaining, the building great and the city of Hamburg as a whole a beautiful city!
Both parts of the tour were very informative and entertaining.
Inclusions Elbphilharmonie
1-hour guided tour of the exterior and interior of the Elbphilharmonie
Certified German-speaking guide
Entry to the Elbphilharmonie Plaza
Tube to the Plaza
Hamburg Harbor Cruise
1-hour harbor cruise
Live commentary in German
Boarding on a barge or passenger ship
Exclusions Elbphilharmonie
Elbphilharmonie
Hamburg Harbor Cruise
Meet your guide at the U-Bahn station Baumwall, (exit direction Kehrwiederspitze/entrance Kehrwiederspitze).
Address: Baumwall (Elbphilharmonie), 20459 Hamburg, Germany.
This is located at the foot of the stairs in front of the “Back Shop” (kiosk) under the railway bridge.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.